Donor-Advised Funds: The Do's and (Mostly) Dont's

Imagine yourself in this situation. You’re in the donor relations office at the premier arts institution in town. You receive a call from Elizabeth, a major donor wanting to confirm that a recent generous donation from her donor-advised fund has been received. You confirm that is the case and thank her. Elizabeth then inquires when she can expect her four tickets to the gala fundraiser next month. You explain that the organization is not permitted to provide gala tickets in exchange for the gift from her donor-advised fund. Elizabeth, now in a huff, asks your name and says this has never been a problem before and her next call will be to the CEO, whom she knows personally. Her final words: “Such incompetence!”